Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  customer-service@magnetrocks.net . If your return is accepted, we will send you instructions on how and where to send your package. 

You can always contact us for any return question at customer-service@magnetrocks.net 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  customer-service@magnetrocks.net .

Once we receive your item, we will notify you that your return is approved and we initiate a refund to your credit card (or original method of payment). You will receive the credit within a couple days, depending on your card issuer's policies. You can also visit us for Returns or Refunds at our Jewelry Store location in the Daytona Flea and Farmers Market  

Corner Shops Mall #16

1425 Tomoka Farms Road, Daytona Beach FL. 32124-3725

Or mail it to: 

Magnet Rocks 

1920 Ocean Shores Blvd #3

Ormond Beach FL. 32176-3133

 You can always contact us for any return or refund questions at customer-service@magnetrocks.net 

Shipping

To return your product, you should mail your product, with RMA number and copy of the receipt, to: 

Magnet Rocks 

1920 Ocean Shores Blvd #3

Ormond Beach FL. 32176-3133

you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.  

If you have any questions on how to return your item you can also call us at (920) 246-8173, or use the contact form.